Support Center

Need help with an order? Got a pre-sales or business question? Already checked out our support FAQ and still haven't found what you need? Select the nature of your issue and fill out the form below with as much info as possible. We respond to ALL messages and are happy to help you!

Support Center

Contact Us

This field is for validation purposes and should be left unchanged.

Why are you contacting us today?(Required)

Technical issue (Kontakt product)

Technical issue(non-Kontakt product)

Pulse or Native Access issue

Academic discount

Pre-sales question (product information, pricing)

Billing, Paymentorder issue

Account issue (missing products, transfers, etc)

Sharing music / demos

Business question

Something else

Why are you contacting us today?(Required)

Inquiry Details

Your Details

Full Name(Required)

Email(Required)

Subject(Required)

Please briefly describe your issue or question.

What product(s) are you contacting us about?(Required)

If not related to a specific product, write "none"

Your Message(Required)

Please describe your issue or question in as much detail as possible!

Link to your music or website

SoundCloud, YouTube, Dropbox, etc.

Proof of Current Academic Status(Required)

For academic discounts, please attach a current student or teacher ID with your name on it, or similar proof.

Accepted file types: png, jpg, gif, jpeg, pdf, Max. file size: 12 MB.

File Attachments

Please attach any files that might help us identify, reproduce, and solve your issue.

Drop files here or

Accepted file types: png, jpg, gif, jpeg, mid, wav, aif, aiff, mp3, ogg, mp4, mov, wma, m4a, flac, aac, flv, avi, webm, mkv, wmv, rar, zip, 7z, Max. file size: 32 MB, Max. files: 5.

Order Number

If n/a, just leave this blank.

Impact Soundworks Account Email

System Information

For technical problems, please fill out as many of the fields below as possible to help our support staff solve your issue!

Operating System(Required)

What is your DAW (digital audio workstation?)(Required)

Please include version, e.g. Cubase 11, Logic Pro 10.5, Digital Performer 10, etc.

How much RAM does your computer have?

Also known as "Memory", i.e. 16GB, 32GB

What is your CPU (processor) model?

e.g. Apple M1, Ryzen 5950x, Intel 10900k

What Kontakt version are you using?(Required)

e.g. Kontakt 6.5

Are you using the FULL (paid) version of Kontakt, or the FREE Kontakt Player?(Required)

In what context does this Kontakt issue occur?(Required)

Please check all that apply!

It happens in my main DAW

It happens when running Kontakt in standalone mode

It happens in multiple DAWs

None of the above

What is your Native Access email (if relevant)?

This is the email address you use to log in to Native Access and to the NI website.

What is your Pulse email (if relevant)?

This is the email address you use to log into Pulse.

Contact Us

Phone

This field is for validation purposes and should be left unchanged.

Why are you contacting us today?(Required)

Technical issue (Kontakt product)

Technical issue(non-Kontakt product)

Pulse or Native Access issue

Academic discount

Pre-sales question (product information, pricing)

Billing, Paymentorder issue

Account issue (missing products, transfers, etc)

Sharing music / demos

Business question

Something else

Why are you contacting us today?(Required)

Inquiry Details

Your Details

Full Name(Required)

Email(Required)

Subject(Required)

Please briefly describe your issue or question.

What product(s) are you contacting us about?(Required)

If not related to a specific product, write "none"

Your Message(Required)

Please describe your issue or question in as much detail as possible!

Link to your music or website

SoundCloud, YouTube, Dropbox, etc.

Proof of Current Academic Status(Required)

For academic discounts, please attach a current student or teacher ID with your name on it, or similar proof.

Accepted file types: png, jpg, gif, jpeg, pdf, Max. file size: 12 MB.

File Attachments

Please attach any files that might help us identify, reproduce, and solve your issue.

Drop files here or

Accepted file types: png, jpg, gif, jpeg, mid, wav, aif, aiff, mp3, ogg, mp4, mov, wma, m4a, flac, aac, flv, avi, webm, mkv, wmv, rar, zip, 7z, Max. file size: 32 MB, Max. files: 5.

Order Number

If n/a, just leave this blank.

Impact Soundworks Account Email

System Information

For technical problems, please fill out as many of the fields below as possible to help our support staff solve your issue!

Operating System(Required)

What is your DAW (digital audio workstation?)(Required)

Please include version, e.g. Cubase 11, Logic Pro 10.5, Digital Performer 10, etc.

How much RAM does your computer have?

Also known as "Memory", i.e. 16GB, 32GB

What is your CPU (processor) model?

e.g. Apple M1, Ryzen 5950x, Intel 10900k

What Kontakt version are you using?(Required)

e.g. Kontakt 6.5

Are you using the FULL (paid) version of Kontakt, or the FREE Kontakt Player?(Required)

In what context does this Kontakt issue occur?(Required)

Please check all that apply!

It happens in my main DAW

It happens when running Kontakt in standalone mode

It happens in multiple DAWs

None of the above

What is your Native Access email (if relevant)?

This is the email address you use to log in to Native Access and to the NI website.

What is your Pulse email (if relevant)?

This is the email address you use to log into Pulse.

Why are you contacting us today?

Please fill out as many of the fields below as possible to help our support staff solve your issue!

This field is for validation purposes and should be left unchanged.

Why are you contacting us today?(Required)

Technical issue (Kontakt product)

Technical issue(non-Kontakt product)

Pulse or Native Access issue

Academic discount

Pre-sales question (product information, pricing)

Billing, Paymentorder issue

Account issue (missing products, transfers, etc)

Sharing music / demos

Business question

Something else

Why are you contacting us today?(Required)

Inquiry Details

Your Details

Full Name(Required)

Email(Required)

Subject(Required)

Please briefly describe your issue or question.

What product(s) are you contacting us about?(Required)

If not related to a specific product, write "none"

Your Message(Required)

Please describe your issue or question in as much detail as possible!

Link to your music or website

SoundCloud, YouTube, Dropbox, etc.

Proof of Current Academic Status(Required)

For academic discounts, please attach a current student or teacher ID with your name on it, or similar proof.

Accepted file types: png, jpg, gif, jpeg, pdf, Max. file size: 12 MB.

File Attachments

Please attach any files that might help us identify, reproduce, and solve your issue.

Drop files here or

Accepted file types: png, jpg, gif, jpeg, mid, wav, aif, aiff, mp3, ogg, mp4, mov, wma, m4a, flac, aac, flv, avi, webm, mkv, wmv, rar, zip, 7z, Max. file size: 32 MB, Max. files: 5.

Order Number

If n/a, just leave this blank.

Impact Soundworks Account Email

System Information

For technical problems, please fill out as many of the fields below as possible to help our support staff solve your issue!

Operating System(Required)

What is your DAW (digital audio workstation?)(Required)

Please include version, e.g. Cubase 11, Logic Pro 10.5, Digital Performer 10, etc.

How much RAM does your computer have?

Also known as "Memory", i.e. 16GB, 32GB

What is your CPU (processor) model?

e.g. Apple M1, Ryzen 5950x, Intel 10900k

What Kontakt version are you using?(Required)

e.g. Kontakt 6.5

Are you using the FULL (paid) version of Kontakt, or the FREE Kontakt Player?(Required)

In what context does this Kontakt issue occur?(Required)

Please check all that apply!

It happens in my main DAW

It happens when running Kontakt in standalone mode

It happens in multiple DAWs

None of the above

What is your Native Access email (if relevant)?

This is the email address you use to log in to Native Access and to the NI website.

What is your Pulse email (if relevant)?

This is the email address you use to log into Pulse.