Impact Soundworks LLC collects and retains data provided by you (the customer) for the sole purpose of delivering your digital goods (purchases). We collect and store the following data on our web server.

Email Address
Your email address is required so we have a place to deliver the links to your purchases.

Purchase History
We maintain a record of all your purchases: what date the purchase was made, what items were ordered, how much was paid, payment method (but NOT payment info), and IP address used to make the purchase. This data is necessary for our ecommerce system to fulfill orders, and to allow us to send updates, process refunds, or transfer purchases from one account to another.

Mailing Address
A mailing address is only required and stored if you order your purchases on a physical USB drive. The mailing address is then retained in your user account, indicating where we sent the package.

Phone Number
You may choose to provide a phone number with your orders. If you do so, your phone number will be stored on our server.

Payment Data Is NOT Collected or Retained by Impact Soundworks

Payment processing for our store is exclusively processed through PayPal, regardless of whether you are paying via a PayPal account, credit card, or debit card. We do not collect, process, or retain your payment data. It does not exist on nor pass through our web server. We have NO access whatsoever to your payment account information.

Username and Password

Your user account typically uses your email address as your username, and a password of your own choosing. Password data is encrypted in our database and cannot be accessed (only reset). For security, it is always best to use a different password for every website you use.

Data Privacy

Impact Soundworks ONLY shares retained data with our licensed contractors on an “as needed” basis. We do not use subcontractors. Contractors with access to retained data include only the following:

  • Customer support representatives, who may look up order information in order to answer questions about a purchase
  • Accountants and bookkeepers, who aggregate order information to produce records for accounting and tax reporting purposes
  • Web developers, who necessarily have access to our order and user database to perform upgrades and maintenance
  • These contractors are not permitted to share your data with any other parties. Your data is used by these contractors ONLY as necessary to complete the job functions above. Aside from these contractors, Impact Soundworks also does NOT share retained data with any other entities or individuals.

    Data Security

    Your data is stored in our database, which is owned and operated by LiquidWeb, LLC, a USA-based web hosting company. Our website is encrypted over secure HTTPS with an SSL certificate, and all payment information is handled securely by our payment processor, PayPal.

    Cookies and Tracking Information

    We use cookies on our site to save your login status. While logged into our site, you can access your account info, download previous purchases and updates, etc.

    We use Google Analytics to monitor anonymized traffic information about how visitors arrive to our website, and what behaviors or actions take place on our website. We do not track actions outside of our own website.

    Lastly, we use a “Facebook pixel” on our order completion page. This sends anonymized data to our Facebook business account indicating that a purchase was made. This data allows us to understand whether a purchase was made by clicking on one of our Facebook ads. The data sent to Facebook is anonymous and does not include personal or payment information.

    Use of Email Address

    If you are on our mailing list (hosted by MailChimp), we may periodically email you with announcements of new product releases, blog posts, sales, discounts, or offers, and product updates. You may unsubscribe from the mailing list at any time, although in doing so, you will no longer receive emails regarding updates to products you have purchased.

    Your Rights

    At any time, you may log in to your User Account to view all your information stored on our server. What you see in this area (email, physical address if any, purchase history) is the entirety of the data we store.

    You may also email us at support@nullimpactsoundworks.com, or using our Contact Form, and we can provide the raw data above as it is exported from our eCommerce platform (WooCommerce). Please allow up to 3 full business days for us to process these requests.

    You may also at any time request that we remove your user data from our store. Please keep in mind that by doing so, you will be unable to view or re-download your previous purchases, and you will lose access to any past or future discounts associated with your previous user data.