STOP! Before emailing us, please check our comprehensive FAQ which covers answers to common questions about authorization, installation, setup, downloading, etc.

Shreddage 2 disappearing? This is a bug due to a recent Native Instruments Service Center update. To fix it, go to the following directory:

OS X: Macintosh HD > Library > Application Support > Native Instruments > Service Center
Windows: C > Program Files > Common Files > Native Instruments > Service Center

Delete any existing Shreddage 2 or Shreddage II xml files. Then, download the following XML file and place it in the folder above. Restart your computer, and then re-add and re-register the library.

Correct Registration File (Right/Ctrl-Click + Save Target As)

Are you SURE you read the FAQ? Almost all common questions are answered there!

We aim to respond to all support messages within 24 hours. On weekends, holidays, and during sales, please allow a little longer.