STOP! Before emailing us, please check our comprehensive FAQ which covers answers to common questions about authorization, installation, setup, downloading, etc.
Shreddage 2 disappearing? This is a bug due to a recent Native Instruments Service Center update. To fix it, go to the following directory:
OS X: Macintosh HD > Library > Application Support > Native Instruments > Service Center
Windows: C > Program Files > Common Files > Native Instruments > Service Center
Delete any existing Shreddage 2 or Shreddage II xml files. Then, download the following XML file and place it in the folder above. Restart your computer, and then re-add and re-register the library.
Are you SURE you read the FAQ? Almost all common questions are answered there!
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We aim to respond to all support messages within 24 hours. On weekends, holidays, and during sales, please allow a little longer.