Business Matters

It’s possible. We’ve worked with many talented musicians and sound designers to create our instruments. However, ideas are easy to come by – execution is where the challenge lies. We prefer to work with musicians and sound designers who can record and create sounds to execute their idea, with our guidance and partnership. Please contact us to start a dialogue.
Maybe! Please contact us and submit your credentials (portfolio, resume, previous beta testing experience). Please note that we get a lot of applications and it may be awhile before you hear from us.
Yes, we can create custom / bespoke sample libraries for your studio or production. Send us an email and we can discuss your project in more depth.
Currently, we have four authorized distribution partners: Time & Space, Crypton Future Media, Nucleus Soundlab, and If you see our products being sold by ANY other merchant, they are not legitimate and likely selling pirated copies. Do not purchase from them and instead, please contact us to report it. Thank you!


If you get this error, make sure you’re selecting the folder that contains subfolders like “Instruments” and “Samples”. NOT a higher-level folder! If it still doesn’t work, it’s possible your download was corrupted – try re-downloading and extracting the files.
This could mean one of two things. One possibility is that you’re using Kontakt Player with a library that requires the full version of Kontakt; this requirement would be clear on each product page. In this case, you need to get the full version of Kontakt to use the instrument. The other possibility is that you added a library to the Libraries tab, but didn’t activate it in Service Center.
This error means you did not add the library to Kontakt and activate it. Please check the answer above: “How do I install and activate a Kontakt Player library?”
This means you need to update your version of Kontakt. You can do this in the Service Center application.
Some of our products come bundled with WAV, REX, or MIDI loops. The manual for each product should explain further, but generally speaking, these files can simply be dragged into your DAW (i.e. Logic, Digital Performer, FL Studio, Cubase, etc). This can often be done from within the DAW itself, through a Browser or Media Bay window. It can typically also be done by dragging the file from Explorer (PC) or Finder (Mac) on to a DAW track.
Whoops! Send us an email and we’ll issue you a serial number. Sorry about that.
Assuming you’ve extracted the files per the above steps, you should have a folder labeled with the name of the library. You can move this folder to the location of your choice. Open Kontakt, and then in the Libraries tab of the browser, select Add Library. Navigate to the extracted library folder and select it – this should add it to your Libraries tab. (Note: If you get a “No Library Found” error, make sure you have selected the folder that contains subfolders like “Instruments” and “Samples”. If it still doesn’t work, it’s possible your download was corrupted – try re-downloading and extracting the files.) Now that the library has appeared in the Libraries list, click Activate Product. This should launch the Service Center application provided by Native Instruments. Here, you’ll be prompted for a serial number that we sent via email. Enter it carefully to activate the product.
Assuming you’ve extracted the files per the above steps, you should have a folder labeled with the name of the library. You can move this folder to the location of your choice. Open Kontakt, and then in the Files browser, navigate to the location where you moved the extracted library folder. From here, simply browse inside the folder and load the instrument NKI of your choice. You might consider using Kontakt’s Quickload function for faster access – read more about it on our blog!
On your download page (sent via email), download each file for the product(s) ordered. The file names should end with “part1.rar” or “part01.rar”, etc. Next, on PC, download the free WinRAR application, or on Mac, download the free Kekaapp. With the proper RAR extraction app installed, double-click on the part1 file for each product to extract it. Youdon’t need to extract anything else! The resulting folder should contain all files for the product. If there were any errors during the extraction process, then most likely one of the RAR files did not fully download. Compare the file sizes on your hard drive to the listed file sizes on the download page.

License Agreement

Yes, this is fine. The only exception here is that if you sell your library music on a marketplace, and you offer the music in stems, no stem can consistent of isolated sounds from our libraries. They must be in the context of other instruments.
Yes, but only as part of custom contract or in-house work. For example, if you are hired to create sound effects for a video game, or you work as an in-house sound designer, you can use our libraries as part of your sound design work. However, you cannot upload sounds to stock SFX libraries or marketplaces like Audiojungle or Audiosparx.
Yes! You can use our instruments on as many computers as you’d like, but only if YOU are the one using the instruments on those computers. For example, if you have a home PC and an office PC where you are the only user, you could install our instruments on both machines. However, if you have a studio machine shared by multiple people, multiple licenses must be obtained. Please contact us for more information about multi-user licenses.
Because of the digital nature of our instruments, we generally do not allow license transfers: we have no way of verifying that the software has been deleted by the seller after the transfer. However, we do make exceptions on a case-by-case basis. Please contact us for more information.

Purchase & Delivery

Due to the digital nature of our products, we unfortunately cannot offer refunds once you’ve downloaded a library. This is a policy common to most all sample library developers. If you have purchased a product in error and have not yet downloaded it, please contact us and we can take care of it. And as always, if you have any questions about the compatibility, features, capabilities, or limitations of any specific library, please don’t hesitate to ask us before you order!
No problem. Just log in to our User Account area to both view AND re-download all of your previous purchases / licenses. You can also do this via the Downloader App.
Head to our User Account area – it’s all there! Upon completing an order, we create an account for you based on your email address. You can set a password using the Reset Password feature. If you don’t see your purchases, or if you’ve made purchases from multiple accounts, simply email us and we’ll get everything merged.
Yes! We offer a USB shipping option for a modest fee ($25 in the United States, $30 international). If you select this option, we will mail you a USB drive pre-loaded with your entire purchase. This is very convenient if you have a connection that cannot support large downloads.
Yes, all of our instruments are provided as digital downloads! You can download them from your browser – you’ll receive links via email – or you can use our Downloader App for Mac & PC. If there is a serial number needed to activate the product, you will receive it via email as well.
We are legally required to charge VAT (value-added tax) for all customers ordering from the European Union. The VAT rate is based on your location. However, we lessen the burden on you by only charging half of VAT – we pay the other half to EU. There is no tax if you are outside the European Union.
Yes we do! We offer a 25% educational discount on all products for any qualifying student, teacher, or academic institution. Check out our Educational Program page for more info.
We accept payment via all major credit & debit cards, as well as PayPal. Your payment information is securely processed with maximum encryption, and we never store any of your payment data!

Shreddage Rock & Metal Instruments

Shreddage 2 features entirely different and expanded content compared to Shreddage 1, as well as a different guitar: S2 has a Musicman JP12 7-string, while S1 has a Gibson SG Standard. Overall, Shreddage 2 is much more deeply sampled with recordings of every fret on every string, along with a very powerful script engine. That being said, the tone of the guitar from Shreddage 1 is still excellent. If you want a lightweight library focused on rhythm playing, Shreddage 1 is a more affordable purchase. On the other hand if you already own Shreddage 2, you can purchase the sound content of Shreddage 1 via the Shreddage Classic expansion. It costs less, too!
Shreddage Classic is the sample content from the original Shreddage 1 library, reprogrammed for the Shreddage 2 engine! If you own S2, this makes the original S1 obsolete as it has all the same samples with better, more usable programming.
Phasing can happen for a few reasons. Here are the steps you should take to ensure this doesn’t happen: 1. Make sure all DT Guitars are on the same MIDI channel, receiving the exact same MIDI Data. 2. Click the “Reset RR” buttons for each DT Guitar. 3. Make sure that you are not using two of the same DT Guitar. 4. If you are quad-tracking, ensure that DT Guitars 1 & 2 have “Anti-Repetition” (Engine page) turned OFF. If you still hear a “phasing” effect this may simply be natural phase cancellation occurring when two recordings of similar pitch are played together. You can mitigate this by panning the signals hard LEFT and RIGHT in your host mixer, then using a different amp/FX chain on each.
There are plenty of resources available for Shreddage users! A great place to start is the official Impact Soundworks support forum on KVR Audio. We have stickied some useful tutorial information there, and there are various threads you can easily search through to find more information. We also have a number of videos available showing how to sequence, process, and mix the library for best results. These are all available on the Shreddage 2 library page.
We record all of our Shreddage guitar and bass instruments clean (direct-in / DI). This allows you to add your own effects, including distortion. We recommend starting with ReValver HPse which comes free with Shreddage 1 & 2, and includes a number of awesome low and high-gain presets for rock & metal.

System Requirements

It depends on the instrument. We’ve written tech requirements for very product on each product page. Some libraries take only a few hundred megabytes of space while others take more than 20 gigabytes. Generally speaking, we do recommend you have the minimum specs necessary for Kontakt itself: 4GB of RAM and an Intel Core 2 Duo processor or better.
Unless otherwise noted, our catalog of instruments was developed exclusively for Kontakt. Kontakt offers the best combination of stability, efficiency, and features necessary to create inspiring and powerful libraries. That being said, some of our libraries – like Juggernaut – do come with WAV samples which can be used in a variety of other sampling tools. We also have a Reason ReFill bundle of instruments designed for Propellerhead Reason.
Possibly – it depends on the library in question. If a library is Kontakt Player compatible, we will explicitly say so on the product page. Otherwise, we will say that the FULL version of Kontakt is required, and you CANNOT use Kontakt Player. Please read the product requirements carefully for any instrument you’re interested in!